Plan Contact and Provider Information (2024)

Table of Contents
Public Entity Members Medical & Prescription Drug Plans Dental & Vision Plans Strive Employee Life & Family (SELF) Other Contacts ABOUT MCHCP USEFUL LINKS STAY CONNECTED References

  • State Members
    • 2024 Open Enrollment2024 Benefit Information
    • Anthem Information
    • Member Education
    • Premiums (login required)
    • Strive for Wellness
    • Rx Savings Solutions
  • Public Entity Members
    • 2024 Open Enrollment2024 Benefit Information
    • Anthem Information
    • Payroll Corner Login
    • Rx Savings Solutions
  • Board of Trustees Election
    • Election
    • Candidate Information
    • Election Results

Public Entity Members

  • Other Contacts

Medical & Prescription Drug Plans

Log in to myMCHCP for claims and benefit information.

Anthem
HSA Plan, PPO 750 and PPO 1250
www.anthem.com

Anthem Member Services:
844-516-0248
7 a.m.–7 p.m. CT, M-F

BlueCard® Customer Service:
(for help while traveling in and outside of the U.S.)
800-810-2583 or anthem.com

24/7 NurseLine:

800-337-4770

Claims Address

Claims Address

PO Box 105187
Atlanta, GA 30348-5187

Appeals Address

Find a Provider

Find a Provider

Networks
(Anthem members may use any network provider, even if they do not live in that area of Missouri.)

  • St. Louis area: Blue Access Choice
  • Kansas City area: Preferred-Care Blue
  • Other areas: Blue Access
  1. Go to www.anthem.com/find-care.
  2. Select Guests button.
  3. In the What type of care are you searching for? drop down menu, select Medical
  4. In the What state do you want to search with? drop down menu, select Missouri (or the state where the provider is located)
  5. In the What type of plan do you want to searchwith? drop down menu, select Medical (Employer Sponsored)
  6. For the Select a plan/network drop down menu, Anthem networks are based on your home zip code and the provider's location (see map for Missouri service areas).
  • If you live in the St. Louis area and your provider is in Missouri, select Blue Access Choice.
  • If you live in the Kansas City area and your provider is in Missouri, select Preferred-Care Blue (KC) (Select Network).
  • If you live in other areas and your provider is in Missouri, select Blue Access.
  • To search for a provider not in Missouri, select National PPO (BlueCard PPO).
  • Select the Continue button.
  • You now have a couple options:
    • Enter a location (City, County or ZIP Code) and care information (doctor name/specialty, hospital, procedure, etc.) in the search bar; or
    • OR use the care provider buttons (primary care, behavioral health, lab [blood work], imaging [MRI or X-ray], hospital or urgent care) to locate the right care for you.

    • Express Scripts, Inc. (ESI)
    www.express-scripts.com

    Member Services:
    800-797-5754
    TTY: 866-707-1862
    24 Hours a day

    Home Delivery Pharmacy Service

    Home Delivery Pharmacy Service

    PO Box 66773
    St. Louis, MO 63166-6773

    Claims Address

    Claims Address

    Express Scripts
    Attn: Commercial Claims
    PO Box 2872
    Clinton, IA 52733-2872
    Fax: 608-741-5475
    Claim Form

    Appeals Address

    Appeals Address

    Express Scripts
    Attn: Clinical Appeals Department
    PO Box 66588
    St. Louis, MO 63166-6588
    Fax: 877-852-4070

    Find a Provider

    Find a Provider

    Express Scripts

    • You must be a registered member on the ESI site
    • Log in with your account information
      (if you do not know your account information, you may access your Express Scripts account directly through myMCHCP)
    • Select Find a Pharmacy under Prescriptions

    Accredo Specialty Pharmacy
    800-803-2523
    TTY: 877-804-9222

    Dental & Vision Plans

    Delta Dental Effective Jan. 1, 2024
    microsite.deltadentalmo.com/MCHCP
    mchcpservice@deltadentalmo.com
    866-429-1095
    7 a.m.–5 p.m., M-F

    Claims Address

    Claims Address

    Delta Dental of Missouri
    PO Box 8690
    St. Louis, MO 63126

    See Also
    MetLife Long-Term Care | FAQs

    Electronic Claims Payor ID: 43090

    Appeals Addresses

    Appeals Addresses

    1st Level Complaint Address:
    Delta Dental of Missouri
    Customer Service Department
    12399 Gravois Rd
    St. Louis, MO 63127-1702

    2nd Level Appeals Address:
    Delta Dental of Missouri
    Appeals Committee
    12399 Gravois Rd
    St. Louis, MO 63127-1702

    Find a Provider

    Find a Provider

    Delta Dental Providers

    • To search by your preferred zip code, select “No” under “Search by current location” and enter the zip code, then click on “Find dentists” for a full list of in-network providers sorted by distance.

    MetLife Ended Dec. 31, 2023
    https://www.metlife.com/mchcp/
    844-222-9106 (Dedicated for MCHCP members)
    800-942-0854
    7 a.m. - 10 p.m., M-F

    Claims Address

    Claims Address

    MetLife Dental Claims
    PO Box 14588
    Lexington, KY 40512

    Appeals Addresses

    Appeals Addresses

    MetLife Group Claims Review
    PO Box 14589
    Lexington, KY 40512

    Find a Provider

    Find a Provider

    MetLife PDP Plus Providers

    • Scroll to the bottom of the page
    • Enter your ZIP code in the Find a dentist near you box
    • Select the Find button

    National Vision Administrators, LLC (NVA)
    www.e-nva.com
    User Name: mchcp
    Password: vision1
    877-300-6641
    24 Hours a day

    NVA now has a mobile app available on Google Play and the App store

    Claims Address

    Claims Address

    Attn: Claims
    PO Box 2187
    Clifton, NJ 07015

    Appeals Address

    Appeals Address

    Attn: Complaints, Grievances & Appeals
    PO Box 2187
    Clifton, NJ 07015

    Find a Provider

    Find a Provider

    NVA Providers

    • Select Login/Register
    • Enter User Name: mchcp
    • Enter Password: vision1
    • Select Find a Provider
    • To have NVA contact a provider about network participation, select Nominate a Provider

    Strive Employee Life & Family (SELF)

    ComPsych
    www.guidanceresources.com

    You must be registered with ComPsych to use their website.

    Check with your HR/Payroll representative to learn if SELF is offered through your employer.

    If you are an active employee eligible for MCHCP medical coverage, please log in to myMCHCP for access to ComPsych services.

    If you are a member of the household of an active employee eligible for MCHCP medical coverage, contact MCHCP Member Services, 800-487-0771, for instruction on how to access SELF services.

    Find a Provider

    • To Register: Follow the instructions to the left.
    • To Log In: Registered users, enter your ComPsych User Name and Password in the Log In box, then select Login.
    • To Find a Provider: After logging in, select one of the options under I'm Looking For, and follow the on-screen instructions.

    Other Contacts

    Virtual Care through Sydney Health
    anthem.com/virtual-care (log in or download the Sydney Health App)
    844-516-0248

    Rx Savings Solutions (RxSS)
    www.rxss.com
    800-268-4476

    WINFertility
    managed.winfertility.com/mchcp/
    877-767-0303

    SmartShopper®
    smartshopper.com/
    855-231-3613
    7 a.m.-7 p.m., M-Th
    7 a.m.-5 p.m., F

    Hinge Health
    hinge.health/mchcp-sydney
    855-902-2777

    Lark Diabetes Prevention Program
    enroll.lark.com/anthem

    ABOUT MCHCP

    • Annual Report
    • Bidding Opportunities
    • Board of Trustees
    • Board Meeting Calendar
    • Careers
    • Executive Director

    USEFUL LINKS

    STAY CONNECTED

    MCHCP on FacebookMCHCP on YouTube

    Copyright © Missouri Consolidated Health Care Plan


    Copyright © Missouri Consolidated Health Care Plan

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    Plan Contact and Provider Information (2024)

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