Frequently Asked Questions
Expand All
How can I pay my bill?
1. Online using our QuickPay website for contracts ending in UT, MT, MLU and MLV
2. Mail in your payment to one of the addresses listed below:
Term Life, Whole Life, and Universal Life Policies
If your policy number begins with the letters GIW, SIT or MLT:
MetLife
PO Box 105072
Atlanta, GA 30348-5072
Variable Life Policies
MetLife
PO Box 371351
Pittsburgh, PA 15250-7351
For all other policies:
MetLife
PO Box 371487
Pittsburgh, PA 15250-7487
I mail my policy payments to the MetLife company providing my coverage, and I'm concerned about the time it can sometimes take for MetLife to receive them. Is there any other way I can make my payments?
- Check with your financial institution to find out whether it can arrange an electronic payment, so that it can send the payment automatically to your MetLife company.
- For other options available or changing your frequency of payment that includes a way that may enable you to make the payment electronically, contact our call center at 1-800-638-5000.
- For customers in Maryland, visit https://insurance.maryland.gov/Pages/newscenter/NewsDetails.aspx?NR=2021294 for more information.
How do I file a Claim?
Contact us at 1-800-638-5000, or visit ourLife Insurance Claimspage to start the process online.
How can I give MetLife my new mailing address or phone number?
You can change your address and/or phone number through the MetOnline servicing site. Watch this video to see how easy it is.
Providing us with your updated information helps us to keep you informed about the status of your policies. If you don’t have time to register for MetOnline today, you can complete our Online Change of Address Form.
How can I get a copy of my last bill or annual statement?
For contracts with correspondence available online1, you can now view and print statements by logging into your online account and selecting option to view documents.
How can I make changes to my current Bank account on file?
Access your online account and select the option to view your automatic payment information.
Can I use my credit card to make a payment online or over the phone?
Credit card payments by phone are currently unavailable. Online payments from your bank account are available for some products. For products that offer this option, payments can be made via your online account or our QuickPay website.1
Where do I mail my premium payments or loan repayments?
Term Life, Whole Life, and Universal Life Policies
If your policy number begins with the letters GIW, SIT or MLT
MetLife
PO Box 105072
Atlanta, GA 30348-5072
Variable Life Policies
MetLife
PO Box 371351
Pittsburgh, PA 15250-7351
For all other policies:
MetLife
PO Box 371487
Pittsburgh, PA 15250-7487
What is the MetLife overnight mailing address for premium payments?
Individual Life Policies
MetLife or Brighthouse Financial
Mellon Client Service Center
AIM #1540470 Lockbox 371487
500 Ross St
Pittsburgh PA 15262
MLUS Policies
MetLife Insurance Company USA
Attn Lockbox 371888
500 Ross St 154-0460
Pittsburgh PA 15262
New England Financial Policies
New England Financial
Box 371499
500 Ross Street 154-0470
Pittsburgh PA 15262
General American
| Traditional contracts | US Bank Operation Center GenAm Lockbox 790196 1005 Convention Plaza St. Louis, MO 63101 |
| UL & VUL contracts | US Bank Operation Center GenAm Lockbox 790201 1005 Convention Plaza St. Louis, MO 63101 |
How can I find a policy that I had forgotten about or that my loved one provided for me?
Visit our Policy Finder page to enter in whatever details you have, and we'll see if we can find it.
How can I get a copy of my 1099 form?
For contracts that are available online, you can now view and print tax statements by logging into your online account and selecting option to view documents.
How can I get more information about my policy?
You can contact your financial professional with any questions. Alternatively, life insurance policyholders can call us with questions at 1-800-638-5000 or log in to your account online.
What is Brighthouse Financial?
MetLife separated a portion of our life insurance and annuity business, (products sold in-person through an agent), establishing a company called Brighthouse Financial, Inc. Certain policies remain with MetLife and others have transitioned to Brighthouse Financial2, based on the issuing company for your policy.
If you have a policy that was issued by one of these companies, your life insurance policy has been transitioned to Brighthouse Financial:
- First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY)
- MetLife Insurance Company USA (now named Brighthouse Life Insurance Company)
- New England Life Insurance Company
Owners of inforce individual life insurance policies that moved to Brighthouse Financial were sent an endorsem*nt changing the name of the issuing company for their policies.
If you have a policy that was issued by one of these companies, your life insurance policy remained with MetLife:
- Metropolitan Life Insurance Company
- Metropolitan Tower Life Insurance Company
