If your iPhone or iPod touch won't charge (2024)

To charge your device,follow these steps:

1. Connect yourdevice to theUSB cable that came with it.
2. Plug into one of these three power sources:

Wall power socket

Plug your USB charging cable into a USBpower adapter, then plug the adapter into the wall.

Computer

Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.

Power accessory

Plug your cable into a powered USB hub, docking station or other Apple-certified accessory.

If you're trying to charge wirelessly with aniPhone 8 device or later, first make sure you're able to charge with the USBcable that came with your device. If that works,get help with wireless charging. For a third-party accessory, check that it'sApple certified.

When your device is charging,a lightning bolt will appearinside the battery icon in the status bar , or a large battery iconwill be displayed on your Lock Screen .

Follow these steps and try again after each step:

1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs.Don't use damaged accessories.
   
2. Use a wall power socket and check for firmconnections between your charging cable, USB wall adapter, and wall socket or AC power cable, or try a different socket.
3. Remove any debris from the charging port on the bottom of your device, then plug your charging cable firmly into your device.If the charging port is damaged, your device probably needs service.

   

4. Let your device charge for half an hour.
5. If your device is still unresponsive,force restart your device:
   • iPhone 8 or later and iPhone SE (2nd generation): press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
   • iPhone 7, iPhone 7 Plus and iPod touch (7th generation): press and hold both the side (or top) button and the volume down buttonuntil the Apple logo appears.
   • iPhone 6s or earlier, iPhone SE (1st generation) and iPod touch(6th generation) or earlier: press and hold both the side (or top) button and the Home button until the Apple logo appears.
6. Let your device charge for another half an hour.
7. If your device still won't turn on or charge,take your device, charging cable and charging adapter to anApple StoreorApple Authorised Service Providerfor evaluation. You can alsocontact Apple Support.

iOS 13 and lateruseOptimised Battery Chargingto slow the rate of battery ageing by reducing the time that your iPhone spends fully charged. Your iPhone uses on-device machine learning to understand your daily charging routineso it can wait until you need to use your iPhone to finish charging past 80 per cent.* Optimised Battery Charging is only active when your iPhone predicts that it will be connected to a charger for a long period of time.

Your iPhone may get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software may limit charging above 80 per cent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.

WithiPhone 15 models, you may have turned on 80% Limit, which stops your iPhone from charging past around 80 per cent.If you want your iPhone to charge past 80 per cent, you can either turn on Optimised Battery Charging or turn off charging optimisations.

Find out more about 80% Limit with iPhone 15 models

These alerts can appear for a few reasons:

• Your iOS device may have a dirty or damaged charging port
• Your charging accessory is defective, damaged or isn't Apple-certified
• YourUSB charger isn't designed to charge devices

Follow these steps:

1. Remove any debris from the charging port on the bottom of your device.
2. Restart youriPhoneoriPod touch.
3. Try a different USB cable or charger.
4. Make sure you have the latest version of iOS.
5. Contact Apple Support toset up a service.

• Find out what to do if your iPad won't charge.
• Find out what to do if your device won't turn on or has frozen.
• Maximise your battery life.
• Show the battery percentage on your iPhone.
• Identify counterfeit or uncertified Lightning connector accessories.

* Information regarding your charging routine is only stored on your iPhone. The information isn't included in backups and isn't shared with Apple.