Abstract
This article examines the consequences of implementing an automation technology (i.e., Robotic Process Automation; RPA) for work characteristics and employee well-being. Based on the job demands-resources framework we examined to what extent the utilization of RPA was related to job resources (i.e., autonomy and task variety) and a job demand (i.e., information processing), and to what extent these work characteristics were related to work engagement and exhaustion. Data were collected among 420 employees working for a Dutch ministry where RPA was recently introduced. Structural equation modeling revealed that RPA use was negatively related to both autonomy and task variety, which formed a threat to employee work engagement. Contrary to our expectations, RPA use was unrelated to information processing and subsequent exhaustion. These findings put emphasis on the importance of designing new technologies with sufficient job resources to create and maintain a healthy and motivated workforce during and after implementing workplace automation.
| Original language | English |
|---|---|
| Title of host publication | Digital Transformation |
| Subtitle of host publication | Towards New Frontiers and Business Opportunities |
| Publisher | IntechOpen |
| Chapter | 4 |
| ISBN (Electronic) | 978-1-80355-763-2, 978-1-80355-764-9 |
| ISBN (Print) | 978-1-80355-762-5 |
| DOIs | |
| Publication status | Published - 5 Oct 2022 |
Access to Document
Fingerprint
Dive into the research topics of 'For Better or for Worse: the Impact of Workplace Automation on Work Characteristics and Employee Well-Being'. Together they form a unique fingerprint.
Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver
Peeters, M. C. W., & Plomp, J. (2022). For Better or for Worse: the Impact of Workplace Automation on Work Characteristics and Employee Well-Being. In Digital Transformation: Towards New Frontiers and Business Opportunities IntechOpen. https://doi.org/10.5772/intechopen.102980
Peeters, Maria C.W. ; Plomp, Judith. / For Better or for Worse : the Impact of Workplace Automation on Work Characteristics and Employee Well-Being. Digital Transformation: Towards New Frontiers and Business Opportunities. IntechOpen, 2022.
@inbook{da22a806ac29448ca19068ecc564ce3a,
title = "For Better or for Worse: the Impact of Workplace Automation on Work Characteristics and Employee Well-Being",
abstract = "This article examines the consequences of implementing an automation technology (i.e., Robotic Process Automation; RPA) for work characteristics and employee well-being. Based on the job demands-resources framework we examined to what extent the utilization of RPA was related to job resources (i.e., autonomy and task variety) and a job demand (i.e., information processing), and to what extent these work characteristics were related to work engagement and exhaustion. Data were collected among 420 employees working for a Dutch ministry where RPA was recently introduced. Structural equation modeling revealed that RPA use was negatively related to both autonomy and task variety, which formed a threat to employee work engagement. Contrary to our expectations, RPA use was unrelated to information processing and subsequent exhaustion. These findings put emphasis on the importance of designing new technologies with sufficient job resources to create and maintain a healthy and motivated workforce during and after implementing workplace automation.",
author = "Peeters, {Maria C.W.} and Judith Plomp",
year = "2022",
month = oct,
day = "5",
doi = "10.5772/intechopen.102980",
language = "English",
isbn = "978-1-80355-762-5",
booktitle = "Digital Transformation",
publisher = "IntechOpen",
}
Peeters, MCW & Plomp, J 2022, For Better or for Worse: the Impact of Workplace Automation on Work Characteristics and Employee Well-Being. in Digital Transformation: Towards New Frontiers and Business Opportunities. IntechOpen. https://doi.org/10.5772/intechopen.102980
For Better or for Worse: the Impact of Workplace Automation on Work Characteristics and Employee Well-Being. / Peeters, Maria C.W.; Plomp, Judith.
Digital Transformation: Towards New Frontiers and Business Opportunities. IntechOpen, 2022.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
TY - CHAP
T1 - For Better or for Worse
T2 - the Impact of Workplace Automation on Work Characteristics and Employee Well-Being
AU - Peeters, Maria C.W.
AU - Plomp, Judith
PY - 2022/10/5
Y1 - 2022/10/5
N2 - This article examines the consequences of implementing an automation technology (i.e., Robotic Process Automation; RPA) for work characteristics and employee well-being. Based on the job demands-resources framework we examined to what extent the utilization of RPA was related to job resources (i.e., autonomy and task variety) and a job demand (i.e., information processing), and to what extent these work characteristics were related to work engagement and exhaustion. Data were collected among 420 employees working for a Dutch ministry where RPA was recently introduced. Structural equation modeling revealed that RPA use was negatively related to both autonomy and task variety, which formed a threat to employee work engagement. Contrary to our expectations, RPA use was unrelated to information processing and subsequent exhaustion. These findings put emphasis on the importance of designing new technologies with sufficient job resources to create and maintain a healthy and motivated workforce during and after implementing workplace automation.
AB - This article examines the consequences of implementing an automation technology (i.e., Robotic Process Automation; RPA) for work characteristics and employee well-being. Based on the job demands-resources framework we examined to what extent the utilization of RPA was related to job resources (i.e., autonomy and task variety) and a job demand (i.e., information processing), and to what extent these work characteristics were related to work engagement and exhaustion. Data were collected among 420 employees working for a Dutch ministry where RPA was recently introduced. Structural equation modeling revealed that RPA use was negatively related to both autonomy and task variety, which formed a threat to employee work engagement. Contrary to our expectations, RPA use was unrelated to information processing and subsequent exhaustion. These findings put emphasis on the importance of designing new technologies with sufficient job resources to create and maintain a healthy and motivated workforce during and after implementing workplace automation.
U2 - 10.5772/intechopen.102980
DO - 10.5772/intechopen.102980
M3 - Chapter
SN - 978-1-80355-762-5
BT - Digital Transformation
PB - IntechOpen
ER -
Peeters MCW, Plomp J. For Better or for Worse: the Impact of Workplace Automation on Work Characteristics and Employee Well-Being. In Digital Transformation: Towards New Frontiers and Business Opportunities. IntechOpen. 2022 doi: 10.5772/intechopen.102980
